Technical Support Hours of Operation and Contact Information

Technical Support Telephone Number: (512) 215-4442
Technical Support Email: support@roozingo.com

Technical Support Hours Of Service: 10 AM Till 6 PM Central USA Time

Technical Support Days Of Service: Monday Through Friday

Technical Support Closed: Saturday and Sunday and all major holidays (Easter, Thanksgiving, Christmas etc).

All calls will be handled in the order recieved. Any caller who has caller ID turned on private or calling from a 1-800 or toll free number will not have a call returned when leaving your message. We consider these calls spam and will not be called back. If your call is not immediately answered please leave a number to call. If we cannot understand the number left we will call the number you called from. If calls are made after hours we will call you the following day if it is Monday through Friday. You may also email technical support for assistance. Our support section located here is also very detailed. Please look here to see if you might find your answer to your question. You can also call your local store or visit the store you purchased your MP3 Player from for assistance. No appointment is needed. Thank you for purchasing a MP3 Player and we hope you are enjoying your music....

These are directions for songs that are currently on your computer and that are songs ripped from
CD's or from any other non pay site that’s saves the files in the accepted formats. These songs have
to be MP3. WMA or WAV file formatted. These directions are not for purchased
songs from iTunes, Wal Mart or any other pay site. These directions are for the majority
of our customers who want to plug and play the device.

Pay sites have copyright encryption built in. These songs have to be copied to CD then ripped back to the
computer in the accepted formats (MP3). After this they can be used on the MP4 player. This is the only
way pay for site songs can be used without exception on most MP3's except for Apple iPods.
This MP4 will sync with iTunes and Windows Media Player. If you are using iTunes you have to
install iTunes Agent and .net framework2.0. These directions are not for this procedure.

If you want to use iTunes you will need to go to the following sites and install iTunes Agent and
.Net Framework 2.0 to be able to sync to iTunes. BELOW ARE THE LINKS TO THE REQUIRED SOFTWARE

Download iTunes Agent
Download .Net Framework 2.0

After installation go back to the iTunes Agent website and follow the directions to complete the setup.
If you purchase your songs through iTunes you will have to go through the above procedure for pay
for music sites to be able to download your songs to your MP4.

1. Plug the device in
2. Make sure device is turn on (push tab to the right @top or bottom of MP4)
3. Computer should recognize MP4
4. Dialog window opens up
5. Select Open to folder view from selections
6. MP4 window will open, you may see a few files in it already
7. Leave this window open
8. Go to the start button and press Left mouse button
9. Start button is located lower left corner of menu bar
10. When the start button opens select My Music Folder
11. Find the music you want to copy to the MP4
12. It has to be MP3, WAV or WMA formats
13. Select the songs you want on your MP4
14. Press Ctrl C on the keyboard (copy)
15. Go to the window that is the MP4 (window that opened when MP4 plugged in)
16. Press Ctrl V on the keyboard (paste)
17. songs are there.
18. Go to MP4
19. Hit menu button till you see music icon
20. Music section window comes up
21. Click menu button
22. Songs are listed scrolling along on the middle of the page
23. Click on right arrow to scroll through songs
24. Select song and play.
25. That's all there is to it!!!!!

When you purchase songs or music from any pay for music site you must always burn (copy) said
music to a CD then rip the music back to the computer to lose the copyright that has been
attached to the song when you purchased it. Once the music has been ripped back to the
computer in MP3 format you can copy, sync or drag and drop the music to your new
MP3 player. This has to be done on any MP3 player.

Windows Media Player 11 for Windows XP How-to Center
Download Windows Media Player 11;
Sync Your DigitalMedia to a Portable Device;
Rip (Copy) Songs from CDs to Your Computer;

1. Download iTunes Agent and .net framework 2.0 from Microsoft. The following are two links that you need to go to to download the two software packages. iTunes Agent and .net framework 2.0:

Download iTunes Agent
Download .Net Framework 2.0

2. After downloading please install both packages. There will be no setup for .net framework 2.0, it will just install and end. You will however have to do setup for the iTunes Agent to operate and connect to iTunes.

3. After installation of iTunes Agent go to the program list by clicking the start button. Select iTunes Agent. It will startup. Its icon will be located in the task bar which is in the lower right hand of your screen. It looks like a little MP3 player.

4. Right click the icon. Select preferences.

5. A dialog box opens up. It is where you setup iTunes Agent.

6. Under the heading devices select Generic player.

7. Next go to Device Information heading.

8. The first item in the Device Information heading will be name. It should have Generic player in it.

9. The next line says Music folder. This is the folder on the MP3 Player where your music will be located. Click on the box to the right of the line. It will take you to Browse Folders. If your MP4 is connected it should be in the list of drives. It will be a removable drive. Locate it and open it. If there is a music folder located in it select it. If there is not one create one.

10. Once you have selected the folder click ok. This will take you back to iTunes Agent preferences. Now on the line that says music folder will be the name of the folder you selected on the MP4 player previously.

11. The next line below music folder says Recognize by folder/file:. Here you want to type in exactly what is on the line right above it.

12. The last line says Associate with playlist. Select Use device name...

13. Now click save at the bottom of the screen. iTunes Agent says it is setup. Now click close.

14. Open iTunes. The MP4 should be listed on the left side under My Devices. You are connected. Lastly, keep in mind that you cannot play iPod formatted songs. These songs are in AAC format. They will have to be converted to MP3 to sync and be seen on the MP4.

15. Any song purchase through iTunes or anywhere else has to be first burned to a disk then ripped back to iTunes in MP3 format before you can Sync. This procedure gets rid of the encrypted copyright that Apple and other pay for song sites now employ. If your songs that are in iTunes are directly from CD's and were ripped in MP3 format then you can sync them immediately.

16. After your songs have been converted to MP3 format you can select them then right click one or many songs at one time. Now you right click the one song or several songs and a dialog window opens. Select Add To Playlist then Generic player. All of the songs you selected will now be under generic player under My Devices. To sync the songs to the MP4 all you have to do is right click the iTunes Agent icon on the task bar and select synchronize devices. Your songs are now being synced to the MP4.

17. You can now listen to your music.

If you want to use iTunes Sync you will need to install the following software
.Net Framework 2.0 to be able to sync to iTunes :

Download .Net Framework 2.0

://www.microsoft.com/downloads/details.aspx?FamilyID=0856EACB-4362-4B0D-8EDD-AAB15C5E04F5&displaylang=en.
Then click on the icon below to install iTunes Sync then follow
the step by step directions.                                                           

Online Help....click here

* Right-click the iTunes Sync system tray icon and click “Configure Devices”
* When the Device Configuration window appears click the “Add” button

iTunes Sync

* Complete the required fields:
o MP3 Player Name: This is just a friendly name that you would like your MP3 player to appear as
o MP3 Player SubFolder: Browse to your MP3 player and select a subfolder that you would like to synchronize to. For example, if you want to store all of your music on your MP3 player in a folder called “My Music” just type in “\My Music\”, or browse to this folder and select it. If you want all of your music to be based off the root of the MP3 player just type in “\”.
o Folder Structure: Choose the folder structure that your MP3 player can best handle. For example, some MP3 players can only read files in the root of the drive. If this is the case select “Root”. If you want to be more organized and your MP3 player can support it you can have your music organized into subfolders just like iTunes (Artist / Album / Song.mp3).
o iTunes Playlist: Select the iTunes playlist you would like to synchronize with your MP3 player
* Click the “Save” button
* Now your MP3 player is configured and you can close the Device Configuration window

How to Synchronize your MP3 Player with iTunes

* Make sure you have your MP3 player configured correctly (read the “How to Configure your MP3 Player” section of this guide)
* Right-click the iTunes Sync system tray icon and click “Synchronize Device”
* When the “Synchronize Device” window appears select your MP3 player from the list

iTunes Sync

* If your MP3 player isn’t shown in this list you can check the following things:
o Make sure the MP3 player is connected to the computer
o Make sure the MP3 player is showing as a drive letter in Windows Explorer
o Make sure you have correctly configured your MP3 player using the “How to Configure your MP3 Player” section of this guide
* Select the Drive that you want to synchronize to
* If you have previously synchronized this MP3 player iTunes Sync will remember the drive’s volume label that was used before and automatically select it for you
* Once your MP3 player and Drive is selected click the “Sync MP3 Player” button
* iTunes Sync will confirm it’s actions with you before doing anything
* Make sure you read this confirmation, or you could end up deleting files from your MP3 player!
* Click the Ok button when everything looks good to go
* iTunes Sync will now delete any files that aren’t in the iTunes playlist and copy over files that are
* Once Synchronization is complete just click the Ok button on the notification and then you can close the Synchronize Device window

1. In order to be able to play video files, you will need to use the program that is on the CD. Insert the CD on your CD-ROM, Select the drive and click on MTV tool. Click on AMV tool MP3set_3 57 folder and run the setup.exe.
2. Once the setup is complete, click on "start" on your Windows tool bar, select All Programs, then MP3 Player Utilities 3.57, lastly click on AMV convert tool.
3. Click on the "Input file" icon to find the file that you are looking to covert and click on "Output file" icon and save the file to your computers desktop.
4. Now click on the icon with two arrows (tool tip will show "Begin" if you put your cursor on the arrows) to start the conversion. Once the conversion is done the file will play with the AMV player.
   ***Note: Please click on help for further information; it is the square box next to the two arrows.
5. To transfer the converted AMV file onto your player, first connect the Visual Land player to your computer, it should show up as a removable disc. Locate the AMV file on your computer's desktop, copy and paste the AMV file onto the removable disc.
6. To access the AMV file from your Visual Land player, go onto the "Movie" menu of the player, the file should show up. Press "Play" to play the AMV file.

Video Conversion Tools
You can download the MP3 Player video conversion tools here:

Video Conversion software 803.zip

1. Plug in your official MP3 Player mp3 player to your PC with the included USB cable.
2. Locate your player on the PC by opening 'My Computer', it should show up as an extra drive. Open the player drive.
3. Locate the directory where the files you want on the player are located on your PC, and open that folder.
4. Click and hold on the desired file to transfer, and then "Drag" it over to the player's external drive folder, and unclick to 'drop' the file onto the player.
5. Your MP3 Player Players supports synching with Windows Media Player, iTunes (if iTunes Agent is installed). Simply use the process above to put files on your.
6. Your MP3 Player accepts subfolders. Simply right click inside the external drive folder and choose "New" then choose "Folder"
7. Do not create subfolders within subfolders, because your player will not be able to read these files. If you want to make more subfolders, simply create them inside the removable disk drive main folder.

1. Most MP3 Player players have a 99-file limit, in order to bypass this issue just create some subfolders through your PC, on your player, and that should solve the problem. Please see "Putting Files on Your Player" on how to create subfolders.

1. Put your player's On/Off switch in the "ON" position
   *You can either turn this player off by moving the switch to the "Off" position or holding the "Play" button down. If you turn it off by holding the "Play" button, then you just need to hold the "Play" button again to turn it back on.

1. Connect your player to your computer with the included USB cable or connector.
2. Put your player's On/Off switch in the "ON" position. The player will begin charging.
3. Even though the player screen may turn dark, your player is still charging as long as it is connected to your computer and in the "ON" position.
   *The player MUST be in the "ON" position in order for the player to hold the charge.
   

1. First make sure that the type of file you are trying to use is one that can be recognized by your MP3/MP4 player.
2. If the songs you are trying to put on your player are downloaded from a pay service such as iTunes, Napster, or Walmart.com they may have copyright encoding on them. Our players cannot play songs with this encoding. To circumvent the problem, burn your songs onto a CD, put them back onto your computer, and then onto your player.
3. Make sure the file is able to play correctly on your computer.

1. Make sure the USB cable is plugged in all the way to both the player and the computer.
2. Try using a different computer to make sure that the fault is not with your USB ports.
3. If you have another USB cable that is the same size, try using that. If not, write an email to Visual Land Customer Support that states the problem and requests a new USB cable.
4. If you are using any edition of Windows besides XP you need to download and install the drivers located on your CD and on this FAQ.

1. The earphones act as the FM radio antenna. If you are getting poor reception, try moving the earphones and player into different positions.
2. Other electronic devices may interfere with the signals your player receives. Try to use the radio function away from other powered on electronic devices.
3. Try tuning up and down radio stations near the target station to see if one of the close frequencies comes in better than another.

1. See if your player is working. If not, make sure your player is on and plug it into your computer's USB port.
2. Disk error is usually started by loading a corrupted file but not all the time.
3. The computer will recognize the drive bit no files will play or be shown on the screen. You'll see disk error.
4. Your MP3 player should show up as a "Removable Disk drive" under "My Computer".
5. Right click on that removable disk drive and select "Format"
6. Format in FAT32 mode and click "Start" to format the player through your computer.

• Switch ON your MP3/MP4 player.
• In the menu screen, navigate once to the LEFT, you should then be on the "System Settings" option, select it. The "Languages" menu is the 3rd selection from the top, select it.
  The "English" language setting should be the 2nd selection from the top, select it and the player should begin displaying in English.
  

- The setting for repeat play for songs has been change to intro. Go back and change the setting to normal. This will fix your issue.

1. Plug in your official mp3 player to your PC with the included USB cable.
2. Locate your player on the PC by opening 'My Computer', it should show up as an extra drive. Open the player drive.
3. Locate the directory where the files you want on the player are located on your PC, and open that folder.
4. Click and hold on the desired file to transfer, and then "Drag" it over to the player's external drive folder, and unclick to 'drop' the file onto the player.
5. Your Player WILL support synching with Windows Media Player. Your Player however will NOT support other synching software such as iTunes, MusicMatch, or any other programs without additional software installed on your pc. Simply use the process above to put files on your.
6. Your VL-706 accepts subfolders. Simply right click inside the external drive folder and choose "New" then choose "Folder"
7. The VL-706 player can only accept subfolders 1 level deep. If you create subfolders deeper than 1 level, your player will not be able to read these files.

1. Check whether Volume is set "0" and connect the headphone plugs firmly.
2. Check whether the headphone plug is dirty.
3. Corrupted MP3 may make a static noise and the sound may cut off. Make sure that the music files are not corrupted.

1. Check whether USB cable is damaged and is connected properly.
2. Check whether driver is installed correctly.
3. Check whether the player's memory is full.

1. Adjust the position of the headphone and player.
2. Turn off the power of other electric devices near the player.
3. The headphones may be used as the antenna.

1. See if your player is working. If not, make sure your player is on and plug it into your computer's USB port.
2. Your MP3 player should show up as a "Removable Disk drive" under "My Computer".
3. Right click on that removable disk drive and select "Format"
4. Format in FAT32 mode and click "Start" to format the player through your computer.

1. All players ship with the most up to date firmware.
2. DO NOT DOWNLOAD FIRMWARE FROM ANY THIRD PARTY. If you find firmware anywhere besides this site, do not download it to your player. Third party firmware's will destroy your player and offer no new features.
3. If we do update the firmware, it will be uploaded here, and you will be able to download it directly from this page.
4. Downloading any firmware from anyone but Visual Land will void your warranty.

All e-books must me in text format. No other format will work. When downloading an ebook if it is not in a text file you must convert it to a text file. You can do this by using Microsoft Word or any other word processing document that will open your ebook or file, then convert it to a text file. Save the file as a text file then just click and drag or copy and past the book or text files onto the MP3 Player from the folder you saved it to on your computer. It is that easy.

Charging your VL-102 Headset

Connect the supplied USB Cable to an available USB port on your computer and the charger plug to the headset’s charging socket. The LED will be red while charging. When the battery is full charged the LED will turn off.

Low Battery warning on your VL-102 Headset
When the headset is on and the battery becomes low, the LED flashes red instead of the normal blue and you will hear a tone through the headset's earpiece. Please recharge the battery as described above.

Talk and Standby time for my VL-102 Headset
With the battery FULLY charged the VL-102 offers up to 3 hours of talk time and up to 200 hours of standby time. (Standby time is when the headset is on, but no calls are in progress.)

Turning on/off your VL-102 Headset
To turn the headset on, press and hold down the "Button 1" key for 3 seconds. Release the button once the LED light begins to flash blue. Your headset has now powered on.
To turn the headset off, press and hold down the "Button 1" key for 3-5 seconds. Release the button once the LED light has stopped flashing. Your headset has now powered off.

Pairing your VL-102 Headset with your Cell Phone
Make sure that the cell phone’s Bluetooth is enabled and that your VL-102 headset is powered on.
Put your cell phone on search so it is able to locate your headset.
*If your cell phone does not locate the headset, you must do another search.
After the search is complete, select the "VL-102".
The password/PIN for the headset is: 0000
When the headset is paired with your phone, the LED light will flash blue and you are able to use the headset.
If pairing was unsuccessful, the light will remain solid and you'll need to reattempt pairing.

How to make a call, use Voice Dialing and Redial through your VL-102 Headset
To dial, you can dial the number directly from your phone or use the Voice Dialing option from your phone.
To activate the headset’s voice dialing option, press the "Button 1" key and then say the person’s name or the word that you've programmed onto your phone.
*The Voice Dialing option must be initially set up from your cell phone and not all phones have this feature.
To redial the number you last dialed, press the "Button 2" and "Button 3" keys at the same time for 3 seconds.

Answering and Ending phone calls through your VL-102 Headset
When you receive a phone call, you will hear your ringtone.
To answer the call, press the "Button 1" key to accept the call.
To end the call or hang-up, just press the "Button 1" key again and the call will end.

Changing the volume on your VL-102 Headset
The volume control buttons are located on the VL-102 headset.
To increase the volume, press the "Button 3" key.
To decrease the volume, press the "Button 2" key.
Adjust the volume accordingly.

Disconnecting and Stop the Pairing between your VL-102 Headset and Cell Phone
To disconnect your headset from your cell phone, simply hold down the "Button 1" key for 8 seconds.

Neo Touch Screen MP4

Conversion Software and Drivers for Webcam

Video Conversion software 803.zip

Converting Video

1. Run the installation for the MP4 Tool on the included application CD.
2. To begin, choose the video you wish to convert by selecting the File menu, then Open Source.
3. Find the file that you wish to convert. Once it is opened go to the File menu again to select the location where you wish to save the file and what you want to name it.
4. If you do not do so it will automatically save the file in the same location and the same name will be used.
5. Before converting you may also adjust different settings, such as video resolution, volume adjustment, the frames per second, and other advanced features, you may also at any time select default to bring back the original settings if you have changed something and did not like the results.
6. Once you have the settings to your preference, you may now use the Convert button, which may take a few to several minutes, depending on the file size of the original.

Putting Files on Your Player

1. Plug in your official MP3 Player player to your PC with the included USB cable.
2. Locate your player on the PC by opening 'My Computer', it should show up as an extra drive. Open the player drive.
3. Locate the directory where the files you want on the player are located on your PC, and open that folder.
4. Click and hold on the desired file to transfer, and then "Drag" it over to the player's external drive folder, and unclick to 'drop' the file onto the player.
5. Your MP3 Player Player may support synching with Windows Media Player, but it is not guaranteed. Your MP3 Player Player however will NOT support other synching software such as iTunes, MusicMatch, or any other programs. Simply use the process above to put files on your.
6. Your MiTouch accepts subfolders. Simply right click inside the external drive folder and choose "New" then choose "Folder"
7. The MiTouch player can only accept subfolders 4 levels deep. If you create subfolders deeper than 4 levels, your player will not be able to read these files.

File Format Error!

1. A file format error generally occurs when you have a corrupted file that corrupts the firmware.
2. To fix this, plug your player into your PC with the included USB cable.
3. Locate your player on the PC by opening 'My Computer', it should show up as an extra drive.
4. Right click on the drive letter and select the "format" option. This should clean the memory and you should be able to copy your files onto the player again.

Firmware

1. All MP3 Player players ship with the most up to date firmware.
2. DO NOT DOWNLOAD FIRMWARE FROM ANY THIRD PARTY. If you find firmware anywhere besides this site, do not download it to you player. Third party firmware's will destroy your player and offer no new features.
3. If we do update the firmware, it will be uploaded here, and you will be able to download it directly from this page.
4. Downloading any firmware from anyone but Visual Land will void your warranty.

Old Version Camera 4G

Video conversion for Camera 4G

1. Run the installation for the MP4 Tool on the included application CD.
2. To begin, choose the video you wish to convert by selecting the File menu, then Open Source.
3. Find the file that you wish to convert. Once it is opened go to the File menu again to select the location where you wish to save the file and what you want to name it.
4. If you do not do so it will automatically save the file in the same location and the same name will be used.
5. Before converting you may also adjust different settings, such as video resolution, volume adjustment, the frames per second, and other advanced features, you may also at any time select default to bring back the original settings if you have changed something and did not like the results.
6. Once you have the settings to your preference, you may now use the Convert button, which may take a few to several minutes, depending on the file size of the original.

Putting Files on Your Player

1. Plug in your official MP3 Player Camera 4G to your PC with the included USB cable.
2. Locate your player on the PC by opening 'My Computer', it should show up as an extra drive. Open the player drive.
3. Locate the directory where the files you want on the player are located on your PC, and open that folder.
4. Click and hold on the desired file to transfer, and then "Drag" it over to the player's external drive folder, and unclick to 'drop' the file onto the player.
5. Your Camera 4G does not support synching with Windows Media Player, iTunes, MusicMatch, or any other programs. Simply use the process above to put files on your.
6. Your Camera 4G accepts subfolders. Simply right click inside the external drive folder and choose "New" then choose "Folder"
7. Do not create subfolders more than 2 levels deep, because your player will not be able to read these files.

Firmware

1. All MP3 Player Camera 4G players ship with the most up to date firmware.
2. DO NOT DOWNLOAD FIRMWARE FROM ANY THIRD PARTY. If you find firmware anywhere besides this site, do not download it to you player. Third party firmware's will destroy your player and offer no new features.
3. If we do update the firmware, it will be uploaded here, and you will be able to download it directly from this page.
4. Downloading any firmware from anyone but Visual Land will void your warranty.

Download Windows 98 MP3 Drivers

Decalgirl Instructions

Some of you are probably like me and don't exactly have rock-steady hands when putting skins on. With our iPod MP3 Player skins, we didn't allow much room for error, opting to cover as much of the device as possible. With the intricacies of the face piece, it can be challenging to get it aligned properly. There's nothing worse that getting it halfway on, realizing it's crooked and then destroying it by peeling it off too fast.

Fortunately, there's a simple way to get the skin on perfectly with just a few easy steps:

1. Start with a clean iPod and a clean, flat working surface.
2. Remove the skin from its backing and lay it, adhesive side up on the flat surface in front of you.
3. Holding the iPod face-down with both hands, looking straight down, carefully lower the iPod onto the skin, all the time aligning it by sight.
4. Once the iPod touches the skin and bonds, lift it up and press with your finger to bond the skin to the iPod.
5. You can repeat this with the back, but the back is usually easy enough to install without this method, as the curved edges give you some room to play.

Note that this method doesn't work for the crystal shields - they can trap air underneath of them and those trapped air bubbles can't be simply pushed out like they can with our normal skins. Some advice for those applying the crystal skins:

1. Wash and dry your hands before starting. This will help lessen any natural body oils on your fingertips that could result in fingerprints on the adhesive of the shields.
2. Holding the back skin by it's top and bottom edge, align it then apply starting in the middle of the iPod. Work your way towards the top and bottom with even pressure.
3. The same tactic works for the front, starting in the middle and working towards the top and bottom of the device. Trying to apply the entire crystal shield at once rather than work from the middle out may leave air pockets underneath of it.
4. For those who asked about "wet installation" - we tried and the liquid shorted out the clickwheel on one of our iPod 5G units. We do not recommend this for the face of the iPod (obviously).
5. Some very minor screen distortion is normal with the crystal shield, showing up as a slight graininess over the active LCD area. This "silvering" can diminish over time.